Customer Support Blog
In addition to writing knowledge base (KB) articles and video scripts, I launched a customer support blog called the ISI Knowledge blog (http://isiblog.emc.com). I worked with the EMC Blog and Social Media team to establish publication guidelines and manage the editorial calendar. Articles were published articles once a week by me and guest authors. The goal of the blog was to help customers find new and relevant documentation and support content. For example, the blog highlighted new KB articles, product releases, and videos.
Here are some notable examples of my blog posts:
- How to collect files for EMC Isilon Customer Support
- Multitenancy for Hadoop data on an EMC Isilon cluster
- Cluster capacity advice from an EMC Isilon expert
- Object storage in EMC Isilon Swift
- Pick your protocol: Multiprotocol file access in EMC Isilon OneFS
Since the launch in October 2013, pages views grew at a steady rate (data coming soon). The majority of blog page views were referrals came from Google search.
I developed release notes and contributed to user guides for the following Rosetta Biosoftware data management and analysis software products: the Rosetta Resolver System, the Rosetta Elucidator System, and the Rosetta Syllego System.
Here is an example of release notes for the Rosetta Elucidator System.