Resume

Kirsten Gantenbein

kirsten.gantenbein[at]gmail.com
@kirstengant

Technical Writer and Content Strategist

Over ten years of experience in content creation, content management, content strategy, and user experience (UX) research. I translate technical topics into compelling content for target audiences. I’m a strong customer advocate that deeply cares about producing high-quality content. I’m extremely adaptive and collaborative, and I love to learn about new ideas, technical concepts, and content development tools.

Work Experience

ExtraHop Networks, Principal Technical Writer, 2015 – present

  • Write and edit user documentation for the ExtraHop Discover appliance
  • Develop and deploy a content strategy for the Technical Publication team
  • Collaborate with UI and product management teams to improve UI text and product usability
  • Manage an ExtraHop glossary, a UI style guide, and UI text string files for localization

EMC Isilon Storage Division, Principal Content Strategist, 2013 – 2015

  • Lead a UX research team that created customer personas and conducted usability tests
  • Developed content strategies to support product releases and customer communication initiatives
  • Managed an editorial calendar for Isilon social media channels and the Isilon EMC Community Network (ECN)
  • Launched and published weekly content for the ISI Knowledge blog  (http://isiblog.emc.com)
  • Managed a UI language style guide
  • Produced videos for the EMC Isilon Support playlist on YouTube (http://bit.ly/Isilon-YouTube)

Mixpo, Inc., Product Evangelist, 2012 – 2013

  • Worked alongside the Data Science group to create presentation and reference materials about online advertising
  • Produced video tutorials to help customers use the Mixpo software platform to create and publish online video ads

University of Washington, Marketing Communications Specialist, 2010 – 2012

  • Managed a portfolio of over 40 science and technology Professional & Continuing Education (PCE) programs
  • Created content for program websites, brochures, ads, emails, and videos
  • Launched annual program marketing campaigns that incorporated outbound marketing best practices

Rosetta Biosoftware, Scientific Writer and Editor, 2005 – 2009

  • Created technical marketing content and collateral for three life science software products
  • Managed an online newsletter publication for Merck scientists
  • Wrote case studies, brochures, and press releases; created video tutorials; attended conferences
  • Performed a usability study on an internal bioinformatics tool and redesigned the corporate website

Education

Master of Science in Technical Communication, University of Washington, Seattle, WA 2006

Studied information design, usability testing, qualitative research, rhetoric, and visual design

Bachelor of Science in Microbiology, Cal Poly State University, San Luis Obispo, CA 2003

Studied biotechnology, medical microbiology, biochemistry, organic chemistry, and art

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